Healthcare runs on complex workflows, unstructured notes, and ever-changing payer rules. Traditional automation—like legacy RPA—relied on scripted bots to mimic keystrokes, but these broke whenever systems changed.
Agentic AI is different.
AI Agents are intelligent digital collaborators that:
At Odesso, we help provider networks transition from fragile RPA to adaptive AI agents that are resilient, complete, and governed.
AI agents operate with context. They interpret free text, extract values from notes, and resolve incomplete records. Instead of replaying clicks, they apply reasoning to fill coding gaps, surface quality measures, and support clinical and revenue workflows.
The robotic aspect of RPA refers to the creation of software “robots” or bots that mimic tasks similar to the ones outlined above. Once created they will monitor Jane’s digital actions and learn in the process. Once Jane shows them her workflow the robots take over and she gets a well-deserved cup of coffee.
Odesso follows an API-first approach. Agents connect to native EMR and FHIR APIs wherever possible. When APIs leave gaps—such as missing vitals, lab results in PDFs, or consult notes—AI agents step in to complete the record. This hybrid approach ensures higher reliability and richer data for VBC programs.
Agents handle diverse data—documents, PDFs, digital records—and transform it into structured outputs that feed analytics, coding, and quality reporting. Every action is monitored through dashboards and audit-ready reports, giving healthcare leaders transparency and control.
While this is where all the benefits of RPA are realized it relies heavily on the first two (robotic and process) being accurate. As the old saying goes, garbage in – garbage out. Automating a process that is inefficient or missing input from users often results in higher costs, overhead, and a significant amount of rework. Planning and preparation are key to ensuring success when automating any process.
While we have outlined a specific scenario, the above software bots have the ability to interact with any application or system in the same way users perform their daily tasks. The benefit here is that once a process is automated your bots work 24/7 without the need for breaks and the human element of error is removed.
Legacy RPA had its place in automating repetitive tasks. But it was brittle, costly to maintain, and limited to keystroke mimicry. AI Agents go further: they adapt, improve with time, and operate across structured and unstructured data.
Odesso specializes in helping healthcare organizations upgrade from legacy RPA to Agentic AI, ensuring continuity while unlocking new levels of automation.
Yes. Healthcare organizations that adopt Agentic RPA typically see:
How AI Agents deliver measurable value:
Fill the Gaps in Quality Measures
APIs don’t always expose vitals or screenings buried in documents. AI agents read these sources to keep HEDIS and STAR measures complete.
Code from Clinical Notes, Not Just Discrete Fields
APIs miss narrative text. AI agents interpret notes and PDFs, mapping diagnoses to ICD-10/HCC codes for accurate risk adjustment.
Transparent Audit Trails
AI agents track every step and decision, providing structured outputs and reports that support compliance and audit readiness.
Handle What APIs Don’t Cover
When APIs fall short, AI agents process attachments, forms, and narrative data—reducing clerical effort.
Resilient to Change
Agents adapt when payer rules, formats, or workflows shift, staying effective even as systems evolve.
Scale Across EMRs and Networks
API coverage varies by EMR. Odesso blends APIs with AI agents for portability across multiple systems and provider networks.
An automated process can have a tremendous impact on an organization’s bottom line. At first glance (above) it may seem we are simply putting Jane out of a job but let us take a closer look. The success of our company above depends on delivering widgets, not the manual input of orders from one system to another. This frees up Jane to focus things that really make a difference. Many studies show that an average employee spends up to 40% of their time on digital tasks that require manual intervention. In any regulated industry such as healthcare and manufacturing this average can be much higher. The critical importance of error free execution as it relates to compliance and auditability in areas such as patient care result in much better outcomes. In addition to the above the following are also experienced:
Accuracy and speed of every automated task. Without the human element common mistakes are avoided and an identical process is followed every time. In addition when employee turnover occurs there is no downtime due to retraining.
Employee morale is improved when meaningless work is automated. No one wants to feel like a cog in the corporate machine. Automating digital tasks allows our employees to focus on the things that are important and makes a fundamental difference to their day-to-day work experience.
While it is dreaded by many, compliance is a reality in any regulated industry. The good news is that compliance tasks no longer need to be onerous or time consuming. Since bots are able to interact with any application (Internal or External) auditing and reporting tasks can be performed during off hours to minimize impact on systems during peak hours.
Scalability is another clear benefit that comes along with RPA implementations. While it may be feasible to have Jane perform the tasks outlined above when 10-50 orders per day are received, how well does that scale to 10,000? The flexibility of RPA allows for scaling up or down of any process based on workload. In addition, new or existing bots can quickly be programmed or redeployed as systems and applications are updated.
With the rise of social media customer experience has quickly risen to the top of nearly every consumer driven industry. Rapid praise or backlash from customers online can lead to a meteoric rise or dramatic tumble from which many organizations never recover. Automating tasks ensures no delays in fulfillment are experienced due to employee absences, shortages, or vacations. In addition, improved customer experience creates a positive feedback loop for the organization resulting in higher morale.
Odesso delivers healthcare-specific AI agents, built for the complexity of value-based care. Our platform integrates APIs where available and uses intelligent agents where APIs fall short. The result: structured data for BI and reporting, governed oversight, and continuous learning across your quality, coding, and revenue workflows.
With Odesso, automation becomes not just faster—but smarter, adaptive, and designed for clinical scale.
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